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LIVEHEBE Lpgp

Privacy Policy

Last Updated January 26th, 2026

A legal disclaimer

This Privacy Policy applies to all who (i) visit and use our website http://www.livehebe.com, and online services as well as the websites and online services; and (ii) purchase, use or access any products or services, mobile apps, software, platform and all other relevant services and products provided and offered by us, our affiliates and our partners (collectively the “Site” or “Services”).

 

This Privacy Policy explains how LIVEHEBE LLC (“LIVEHEBE”, “we”, “our”, or “us”) collects, uses, processes, and discloses your information.

 

This Privacy Policy is incorporated into our Terms & Conditions, which also apply when you use our Site.  By visiting, accessing, or using the Site or accessing, purchasing or using the Services, you agree to the terms in this Privacy Policy and consent to the collection, use, process, disclosure of your personal information and non-identifying information as described in this Privacy Policy.

 

If you do not agree with the practices described in this Privacy Policy, please cease visiting the Site, do not provide us with your personal information, or otherwise interact with us or the Site.

 

We reserve the right to modify this Privacy Policy at any time. If we make any material changes to our Privacy Policy, we will provide notice on this Site. We encourage you to periodically review the privacy policy for any modifications. Your use and continued use of any of our service after we post any amendments or modifications to this Privacy Policy will be deemed your acceptance of this Privacy Policy and its changes.  You can determine when this Privacy Policy was last revised by referring to the date it was “last updated” above.

1. What Information Do We Collect?

When you visit and interact with our Site (including when you make a purchase through our Site), we may collect, and you consent our collection of some or all of the following information directly from you and automatically as you use our Services:

 

Personal Information that you voluntarily provide to us. “Personal Information” is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you (or your household). It includes such things as name, address, telephone number, email address, date of birth, purchase and ordering history, etc. but does not include publicly available information.

Health Information. When you purchase, access, and use our surveys, questionnaires, or diagnostic products, you agree to provide and consent that we may collect the following Personal Information:

Health Data. Health Data refers to the following information you provide when using a LIVEHEBE product or responding to a survey sent by us or our research collaborator, including ethnic origins, ancestry, demographics, health conditions, your family history of those conditions, medication history, known genetic mutations in you or your family members, and lifestyle information.

Non-identifying information we collect when you use the Site. “Non-identifying Information” is information that alone cannot identify you and has not been associated with you.  It includes such things as data from cookies or pixel tags, or data about the device you use to access, use, or interact with our Site, such as your IP address or the type of browser you are using.

LIVEHEBE may ask you to provide certain Personal Information and Genetic and Health Information at various times and places on the Site.

2. How We Use Your Information?

We use the Personal Information and Non-Identifying Information we collect for various purposes, including to:

  • Process online purchase orders and keep you informed about the status of your order

  • Provide customer service (for example, answering your questions or responding to a request)

  • Verify your identity

  • Establish an online LIVEHEBE account for you

  • Operate, perform, analyze, maintain and improve the Site, our services, and our products

  • Develop new products and/or services

  • Conduct marketing campaigns and targeted online advertising

  • Communicate and provide additional information that may be of interest to you about LIVEHEBE and our third-party partners (including updates and reminders to new research, future products, and special opportunities), administrative messages, and requested information

  • Identify your preferences so we can notify you of new or additional products, services, and promotions that might be of interest to you

  • Validate your ability to access and/or use certain products or services that may only be intended for individuals meeting certain eligibility requirements or criteria, such as health care professionals

  • Establish your eligibility for special offers or discounts

  • Recruit you for internal or external research

  • Allow us to use and share your Personal Information for research purposes

  • Perform analytics and conduct customer research

  • Allow you to interact with certain third-party content providers

  • Conduct surveys or polls, and obtain testimonials

  • Enhance other information we have about you

  • Ensure network and information security

  • Manage our everyday business needs.

 

Use of Health Information: We understand your Health Information may be very sensitive to you, so we will handle such information with extra care. Notwithstanding the purposes for use set forth above, our use of such information is subject to the following restrictions:

 

We may use your Genetic and Health Information for research purposes or to develop new products, but will only do so with your consent. We will NOT use your Genetic and Health Information for marketing or advertising purposes.

3. Under Which Circumstances Your Personal Information and the Non-Identifying Information May Be Shared?

LIVEHEBE LLC is committed to keeping your Personal Information confidential. We do not sell your Personal Information to third parties.We may share your Personal Information as required by law or as follows:

 

  • With any LIVEHEBE affiliate

  • With our labs and medical partner

  • For marketing support services

  • For communications, fraud prevention, logistics, and operations

  • In research databases (de-identified)

  • In corporate transactions (e.g., mergers, acquisitions)

  • To comply with legal obligations

  • To protect rights and prevent fraud

  • In response to legal process

  • With your consent for research and publications

  • With your consent for other purposes.

 

We may also disclose Non-Identifying Information for similar purposes.

4. Research Consent Form

We may use and/or share your de-identified Personal Information for research purposes with your consent.

5. Your California Privacy Rights

If you are a California resident, you may request information about our data practices by contacting support@livehebe.com

6. Choices

You may withdraw consent and request deletion of your data by contacting support@livehebe.com.

 

LIVEHEBE LLC will retain certain information as required by law.

 

Commercial Emails: You may opt out at any time.

 

Cookies: You may disable cookies through your browser.

 

Access and Correction: Contact support@livehebe.com.

7. Other Sites

We are not responsible for third-party sites.

8. Security

LIVEHEBE LLC uses reasonable safeguards but cannot guarantee absolute security.

9. Retention Policy

We retain information as necessary for business and legal purposes.

10. Children Privacy

Our services are intended for adults 21+.

11. International Users

Our services are intended for U.S. residents.

12. Contact

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