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LIVEHEBE Lpgp

Shipping Policy

Last Updated: March 2026

GENERAL POLICY STATEMENT

LIVEHEBE distributes research-use-only compounds. Due to the nature of these materials:

  • All fulfillment, shipping, and return decisions are subject to strict compliance review

  • All purchases are governed by our research-use-only restrictions

ORDER PROCESSING

Processing Time

  • Orders are typically processed within 1–2 business days after payment confirmation

  • Orders placed after business hours, weekends, or holidays will be processed on the next business day

  • During peak demand periods, processing times may be extended

 

Order Verification

LIVEHEBE reserves the right to:

  • Verify identity prior to shipment

  • Request additional documentation

  • Delay or cancel orders deemed high-risk

 

Orders are not considered final until accepted and processed by LIVEHEBE.

SHIPPING METHODS & DELIVERY

Shipping Options

 

We offer multiple shipping methods, which may include:

  • Standard shipping

  • Expedited shipping

  • Express/overnight shipping

 

Shipping carriers may include:

  • UPS

  • USPS

  • FedEx
    (or equivalent providers)

 

Carrier selection is determined at LIVEHEBE’s discretion.

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Delivery Estimates

  • Delivery times are estimates only

  • Typical delivery: 2–5 business days, depending on location

  • Wholesale or bulk orders may require extended timelines

 

LIVEHEBE does not guarantee delivery dates.

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Shipping Confirmation & Tracking

  • Customers will receive a tracking number upon shipment

  • Tracking updates are managed by the carrier

 

LIVEHEBE is not responsible for carrier tracking errors or delays.

SHIPPING RATES

Shipping rates are calculated at checkout based on:

  • Destination

  • Package weight

  • Selected shipping method

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We may offer:

  • Promotional shipping rates

  • Free shipping thresholds

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All shipping offers are subject to change at any time without notice.

RISK OF LOSS & TITLE TRANSFER

  • Ownership of products transfers upon shipment from our facility

  • Risk of loss transfers to the customer once the carrier takes possession

 

LIVEHEBE is not liable for:

  • Lost shipments

  • Stolen packages after delivery

  • Carrier delays or errors

SHIPPING RESTRICTIONS & COMPLIANCE

LIVEHEBE reserves the right to:

  • Refuse shipment to certain jurisdictions

  • Cancel orders due to regulatory concerns

  • Restrict delivery to residential or commercial addresses

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Customer is solely responsible for:

  • Ensuring legality of purchase in their jurisdiction

  • Compliance with all import/export laws

​​

Orders seized or rejected by authorities are not eligible for refund.

ADDRESS ACCURACY

Customers are responsible for:

  • Providing accurate and complete shipping information

​​

LIVEHEBE is not responsible for:

  • Failed delivery due to incorrect addresses

  • Additional shipping costs resulting from address errors

RETURNS POLICY

All Sales Final

 

Due to the nature of research-use products:

ALL SALES ARE FINAL

 

We do not accept returns under any circumstances except those outlined below.

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Non-Returnable Items

Returns will not be accepted for:

  • Buyer’s remorse

  • Improper storage or handling

  • Opened or used products

  • Regulatory or compliance issues

DAMAGED OR INCORRECT ORDERS (LIMITED EXCEPTION)

LIVEHEBE may authorize a replacement or store credit if:

  • Product arrives damaged

  • Incorrect item was shipped

 

Requirements to qualify:

  • Notification must be submitted within 48 hours of delivery

  • Customer must provide:

    • Order number

    • Lot number (if applicable)

    • Photographic evidence

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Claims submitted after 48 hours may be denied.

REFUNDS POLICY

All payments are non-refundable

 

Approved Refunds (Limited Cases Only)

 

Refunds may be issued only if:

  • An order is canceled before shipment

  • LIVEHEBE is unable to fulfill the order

 

If a refund is approved:

  • LIVEHEBE may apply an administrative or restocking fee (up to 10%)

  • Refunds are issued to the original payment method

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Refund Processing Time

  • Approved refunds are processed within 2–5 business days

  • Financial institutions may require additional time to post funds

FAILED OR RETURNED PAYMENTS

LIVEHEBE reserves the right to:

  • Reattempt payment

  • Charge administrative fees where permitted

  • Suspend order fulfillment

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Accounts with unresolved payment issues may be restricted.

ORDER CANCELLATIONS

Orders may be canceled:

  • By the customer prior to shipment only

  • By LIVEHEBE at its sole discretion

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LIVEHEBE may cancel orders if:

  • Fraud is suspected

  • Regulatory risk is identified

  • Product misuse is suspected

BULK & WHOLESALE ORDERS

Bulk or wholesale orders:

  • May be subject to separate terms

  • May require extended processing times

  • May have restricted refund eligibility

FORCE MAJEURE

LIVEHEBE is not responsible for delays caused by:

  • Weather events

  • Natural disasters

  • Government actions

  • Supply chain disruptions

  • Carrier delays

RESEARCH USE DISCLAIMER

ALL PRODUCTS SOLD BY LIVEHEBE:

  • Are for laboratory research purposes only

  • Are NOT for human or animal consumption

  • Are NOT intended for medical, therapeutic, or diagnostic use

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Failure to comply with these conditions voids any eligibility for support, replacement, or refund.

POLICY MODIFICATIONS

LIVEHEBE reserves the right to:

  • Modify this Policy at any time

  • Update shipping methods, timelines, or eligibility

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Continued use of the Site constitutes acceptance of changes.

CONTACT

For support inquiries:support@livehebe.com

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